Who We Are
977bet is an online gaming platform serving players in Bangladesh. We offer casino games, crash games, fishing games, and slots from providers including PG Soft, JILI, Ezugi, CQ9, Spribe, Red Tiger, and JDB. When you create an account, deposit funds, or contact our support team, you share information with us — and this policy tells you exactly what we do with it.
Information We Gather
We only collect information that is genuinely needed to run your account, process payments, and keep the platform safe. The table below breaks down each category.
| Category | Specific Data Points | Why We Collect It |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | Age verification and KYC checks before your first withdrawal |
| Contact | Mobile number, account username | Account login, transaction alerts, and support communication |
| Financial | bKash/Nagad/Rocket/Upay wallet number, deposit and withdrawal history | Processing payments and detecting fraud |
| Device & Usage | IP address, device type, browser, operating system, session timestamps | Security monitoring and platform performance improvement |
| Gameplay | Game history, bet amounts, win/loss records, bonus usage | Account integrity, bonus eligibility, and responsible gaming monitoring |
| Communications | Live chat transcripts, support ticket content | Resolving disputes and improving customer support quality |
We do not collect your physical address, social media profiles, or any information beyond what is listed above unless you voluntarily provide it during a support interaction.
How We Use Your Information
977bet uses the data we hold for specific, limited purposes. We do not sell your data to advertisers or unrelated third parties. Here is what we actually do with it:
- Account management — Creating and maintaining your 977bet account, processing logins, and resetting credentials.
- Payment processing — Handling deposits via bKash, Nagad, Rocket, and Upay, and processing withdrawals (minimum ৳600, up to ৳80,000 per day).
- KYC compliance — Verifying identity documents before releasing your first withdrawal, as required to prevent fraud and underage gambling.
- Bonus and VIP management — Calculating cashback, tracking wagering progress toward the 17× requirement, and assigning VIP tier benefits.
- Customer support — Our 24/7 live chat team uses your account history to resolve issues faster and more accurately.
- Security — Detecting unusual login patterns, flagging suspicious transactions, and protecting accounts from unauthorised access.
- Platform improvements — Aggregated, anonymised usage data helps us decide which games, features, and promotions to develop next.
When We Share Your Data
We share your information only when necessary, and only with parties that are contractually bound to protect it. The situations where sharing happens are:
- Payment processors — bKash, Nagad, Rocket, and Upay receive the transaction details needed to complete your deposit or withdrawal. They do not receive your gameplay history.
- Game providers — PG Soft, JILI, Ezugi, CQ9, Spribe, Red Tiger, and JDB receive anonymised session tokens. They cannot see your name, mobile number, or payment details.
- Legal and regulatory authorities — If a valid legal request is made, we are required by law to provide relevant account information. We will notify you if permitted to do so.
- Fraud prevention services — Technical partners who help us identify cheating, bonus abuse, and account takeover attempts may receive device and usage data.
977bet never sells, rents, or trades your personal data for marketing purposes.
Cookies and Tracking Technologies
When you visit 977bet.info, we set a small number of cookies on your browser. These are used only for the following purposes:
- Session cookies — Keep you logged in during your current visit. Deleted automatically when you close your browser.
- Preference cookies — Remember your language setting and game lobby filters for future visits.
- Security cookies — Detect and block automated login attempts and cross-site request forgery.
- Analytics cookies — Anonymised page-view data that tells us which parts of the site are used most. No personally identifiable information is included.
You can disable non-essential cookies in your browser settings. Disabling session cookies will prevent you from logging in. We do not use third-party advertising or tracking pixels on 977bet.info.
How Long We Keep Your Data
Active accounts
As long as your account is active, we keep all associated data. This allows us to maintain your game history, bonus records, and VIP status accurately.
Closed accounts
After an account is closed, we retain transaction records and identity documents for a minimum of five years. This is standard practice for financial record-keeping and fraud prevention. After that period, records are securely deleted or anonymised.
Support interactions
Live chat transcripts are stored for up to 24 months. This period allows us to refer back to previous conversations if a dispute is raised after the original interaction.
Your Rights Over Your Data
You have clear rights regarding the personal information we hold. You can exercise any of the following by contacting our 24/7 live chat team:
- Access — Request a copy of the personal data we hold on your account.
- Correction — Ask us to fix any information that is inaccurate or out of date (for example, a changed mobile number).
- Deletion — Request erasure of your data, subject to our legal obligations to retain financial records.
- Restriction — Ask us to pause processing your data while a dispute is being investigated.
- Portability — Request your transaction history in a structured, machine-readable format.
- Objection — Object to any processing of your data that is not strictly necessary to run your account.
We will respond to all data requests within 30 days. Identity verification is required before we action any request, to protect you from someone else requesting your data.
Steps We Take to Secure Your Data
977bet uses SSL/TLS encryption on all pages of 977bet.info, so data transmitted between your device and our servers cannot be read in transit. Internally, access to player data is restricted to staff who genuinely need it for their role, and all access is logged.
Passwords are stored using industry-standard one-way hashing. We do not store your mobile banking PIN or wallet password at any point. If we detect unusual account activity, our security system will flag the session and may temporarily lock the account for your protection.
No system is completely immune to attack. If a breach occurs that affects your personal data, we will notify you promptly via your registered mobile number and take immediate steps to contain and remediate the incident.
Players Under 18
977bet does not permit anyone under 18 years of age to register or place bets. We ask all users to confirm their age at registration and verify identity documents before the first withdrawal. If we discover that an underage person has accessed the platform, their account will be closed immediately and any funds returned. If you believe a minor is using the platform, contact our live chat team immediately.
Updates to This Policy
We review this Privacy Policy regularly and update it when our practices change or when regulations require it. When we make a material change — one that affects how we use your data in a significant way — we will notify you via a message in your account dashboard before the change takes effect. The "Last Updated" date at the top of this page always reflects the most recent revision. Continuing to use 977bet after a policy update constitutes acceptance of the revised terms.
Get in Touch
If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a concern, please use the 24/7 Live Chat feature available on every page of 977bet.info. Our support team handles all privacy-related queries and can escalate complex cases to the appropriate team within one business day.